Contact us
Aurvena is operated by MDOG Products LLC. Here is how to reach a real person, and how long we take to answer.
support@aurvenashop.com
We reply within one business day, Monday to Friday, 9am to 5pm ET. Include your order number and we can
usually settle it in a single reply.
Phone
(801) 946-7564
Monday to Friday, 9am to 5pm ET. Outside those hours, leave us an email — it reaches the same people.
Postal address
MDOG Products LLC
2779 S Church St PMB 133, Burlington, NC 27215, United States
This is our registered mailing address. Please do not send anything back to it without writing to us first, so we can tell you whether a return is even needed.
How long we take
| Emails | Within 1 business day |
|---|---|
| Phone | Answered live during business hours |
| Refund requests | Acknowledged within 1 business day, paid within 14 days |
What we will never do
We will never ask you to telephone in order to cancel something you started online, and we will not put a retention script between you and a cancellation. If you want to stop, you stop.